SAM Health-check and Assessment Services

Maximise the Value of Your SAM Investment

Is the ServiceNow Software Asset Management (SAM) module functionally beneficial to your organisation or only collecting digital dust? Asset Sense’s SAM Health Check strategically assesses the active servicing condition of your SAM implementation to pinpoint gaps and formulate actionable plans that enhance competitiveness by refining automation, compliance, SAM costs, and boredom reduction.

Why This Service Matters

Even within organisations that implemented ServiceNow SAM, full value detection is still an issue. Misconfigured discovery patterns, neglected purchase data, CMDBs that are out of date, and integrations that are missing can all lead to this problem.

Exactly these types of problems are solved with our health check service, which also provides actionable plans to resolve any inefficiencies discovered

Common Pain Points We Solve

Improper or incomplete SAM implementations
Installed but never properly configured, resulting in missing or inaccurate license data.

Stale or poorly maintained systems
New contracts, off-boarding, and procurement workflows not reflected in SAM.

Unoptimized CMDB for SAM
Missing clusters or cloud services due to poor Discovery coverage = incomplete license compliance.

Misconfigured or missing integrations
Key publishers (Microsoft, Oracle, IBM, SAP) not integrated, leaving usage blind spots.

What’s Included in the SAM Health Check

Through a blend of virtual or on-site workshops and technical reviews, our professionals evaluate the wellbeing of your SAM setup. This entails:

Meeting with the primary stakeholders to understand the ServiceNow SAM implementation phases

Checking the data quality of the CMDB, software models, and CI as well as performing a relevant model audit

Evaluating discovery sources to ensure coverage of 95% or more of your infrastructure to validate discovery sources.

Reviewing the data related to entitlement licenses, software models, and contracts Assessing

Evaluating workflows, automation processes related to IT assets

Best practice aligned process improvement recommendations that are relevant to your governance structures.

What you will get

A comprehensive SAM Optimization Report

A prioritized recommendation roadmap

Clear next steps to improve license coverage, reduce risk, and justify budget