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ServiceNow SAM Implementation Best Practices
Key Takeaways
Establish SAM Steering Committee
Have the right people in the committee – SAM/ITAM/ITOM specialists, Procurement, Commercial
If you have already invested in the ServiceNow platform, don’t consider SAM point tools that require integrating
Identify 2 or 3 Publishers that are of most value for the customer for Phase 1 SAM deployment – specifically to optimize software utilization and cut software spend (“hard dollar savings”)
Ensure CMDB and Discovery solutions are optimized for SAM
Spend time and effort in obtaining and assembling software entitlement and contract information – perhaps the most difficult part of SAM
For Phase 1 SAM deployments, it is vital that you engage with a partner that has deep knowledge and implementation experience of CMDB/CSDM, Discovery and the ServiceNow ITAM modules – plan and budget for the entire solution, not just for the tool
Automate as much as possible the SAM business process that supports your stated publisher use cases
Communicate the importance of SAM as being the single source of truth for all stated SAM use cases and all supported upstream activities such as Procurement
Consider SAM Managed Services if you don’t current have a SAM team and/or licensing subject matter experts to keep the lights on following tool implementation
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